Introduction & Overview
This Privacy Policy explains how Lohchab Group (“Lohchab”, “we”, “us”, or “our”) collects, uses, stores, processes, and protects your personal information when you access our website (lohchabgroup.com), use our digital customer portals, book a vehicle, request a test drive, or schedule vehicle maintenance and insurance renewals.
We process your personal data in accordance with applicable laws in India, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 along with applicable rules.
Information We Collect
We collect information that is strictly necessary to provide automotive retail, servicing, insurance, trade-in, and account management services:
Personal & Contact Details
Full name, mobile number (verified via OTP), email address, and postal address provided during registration or test-drive booking.
Vehicle & RTO Documentation
Registration Certificate (RC), chassis & engine numbers, insurance policy copies, and driving license details for servicing or renewals.
User Content & Media
Photographs or customer selfies voluntarily submitted to the gallery, service ratings, feedback, and customer reviews.
Transaction & Billing Data
Booking amounts, transaction references, and payment IDs handled securely via Razorpay. We do not store sensitive card PINs or CVVs.
Device & Usage Information
IP address, device specifications, browser types, and navigation data captured via authentication cookies and analytical tools (Google Analytics) to improve platform speed and user experience.
How We Use Your Information
We utilize your personal data solely for legitimate automotive operations and customer service fulfillment:
Legal Basis for Processing
Under applicable data protection regulations, we process your information based on:
Informed Consent
Provided explicitly when submitting forms, requesting OTPs, or uploading documents.
Contractual Fulfillment
Necessary to fulfill vehicle sales, service agreements, and insurance delivery.
Legal Obligations
Mandatory compliance under central/state transport laws and GST audits.
Sharing & Disclosure
We do not sell or monetize your personal data. Disclosures are limited strictly to authorized third parties essential for service delivery:
Security & Storage
We maintain robust technical and procedural safeguards to protect personal information from unauthorized access, loss, or disclosure. All communications use HTTPS/TLS encryption with restricted, role-based staff access.
Data Retention
Personal data is retained only as long as necessary to service contracts, handle warranty periods, or satisfy statutory tax and RTO audit requirements (typically up to 7 years). Afterwards, records are securely deleted or anonymized.
Your Legal Rights
Subject to applicable laws, you hold the following rights regarding your personal information:
Right to Access
Request confirmation and a summary of your personal data processed by us.
Right to Correction
Request prompt correction of any inaccurate or incomplete personal records.
Right to Erasure
Request deletion of personal data no longer necessary for its original purpose.
Right to Nominate
Designate an individual to exercise rights on your behalf in the event of incapacity.
To exercise any of these rights, simply email our IT department at it@lohchabgroup.com with your registered contact details.
Children & Minors
Our automotive services and platforms are intended exclusively for individuals aged 18 years or older. We do not knowingly collect personal data from minors without verifiable parental or guardian consent.
11. Privacy Contact & Support
Direct point of contact for personal data queries, corrections, or concerns.
🛡️ All verified inquiries are acknowledged within 48 business hours and resolved within statutory timelines.